| Debt Collections Customers |
| Newlyn Collection
Services |
| Debt Collections
Company |
| "The integration into
our database has done away with tiresome double
entry and improved efficiencies dramatically.
The database is a complex system designed
in-house, with information being updated while
the agents are working. The TouchStar system
connects directly to our database in real time
so that we never get a client rung for the wrong
reason, we don’t chase for payment after we have
received it!" (
full case study...) |
| Lucy Sargent, Contact
Centre Manager, Newlyn Collection Services |
| |
|
Chantry Collections |
| Debt Collections
Company |
| “Collections have
increased and that is because we can operate in
‘predictive’ mode all day without the downtime
we regularly experienced with our hosted
solution. It allows us to use our data more
effectively and pinpoint the likely time we will
be able to contact our debtors. In addition, the
system allows us to route inbound calls to an
appropriate agent.” (full case study…) |
| David Summerscales,
Collections Manager, Chantry Collections |
| |
| Clarity Credit
Management Services |
| Debt Collection Agency
of the Year 2008 |
| “The implementation of
the dialler has made a significant contribution
to our productivity and efficiency and as a
consequence we have seen an uplift in the number
of right party contacts.” |
| Steve Butterworth,
Operations Director, Clarity Credit Management
Services |
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