| Customer Testimonials |
| Don't just take
our word for it! Please take a look at a
selection of testimonials from existing
customers highlighting the benefits of using
TouchStar, not only for the solutions we
consistently deliver, but on the seamless
customer service and quality of after-sales
support we offer as standard. |
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AA Warranties /
Motorway Direct |
| Insurance Company |
| “We thought we could
achieve our objectives with one of the cheaper
Power Diallers on the market but it became clear
that would never be the case. Since we
implemented TouchStar Connect, we have gained
the functionality that we needed to operate our
business in an effective manner. We feel that
TouchStar provide the most cost effective,
value-for-money solution on the market.” (full
case study…) |
| Andrew Brown, IT
Director |
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Axis Telecom |
| Telecommunications
Company |
| “I knew there would be
increases in contacts but I did not expect
productivity to increase by this much! We could
quite clearly see the agents had gone from
speaking to customers from 15-20 minutes an hour
to over 40. And it does not take a genius to
work out that the more people we contact, the
more sales we will make!” (full case study…) |
| David Meyers, Managing
Director, Axis Telecom |
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Chantry Collections |
| Debt Collections
Company |
| “Collections have
increased and that is because we can operate in
‘predictive’ mode all day without the downtime
we regularly experienced with our hosted
solution. It allows us to use our data more
effectively and pinpoint the likely time we will
be able to contact our debtors. In addition, the
system allows us to route inbound calls to an
appropriate agent.” (full case study…) |
| David Summerscales,
Collections Manager, Chantry Collections |
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| Clarity Credit
Management Services |
| Debt Collection Agency
of the Year 2008 |
| “The implementation of
the dialler has made a significant contribution
to our productivity and efficiency and as a
consequence we have seen an uplift in the number
of right party contacts.” |
| Steve Butterworth,
Operations Director, Clarity Credit Management
Services |
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| Jigsaw Customer
Management |
| Telemarketing Company |
| “The increased
functionality has allowed us to confidently take
on new clients with a range of inbound, outbound
and blended campaigns handled seamlessly, the
management is simple to use and the web based
reporting keeps all of our clients up to date.” |
| Stuart Carter,
Director, Jigsaw Customer Management |
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| Momentum Offshore |
| Telemarketing Company |
| “TouchStar Call Centre
Software have given us the tools we need and the
support to compete in a very competitive market.
The hot key transfer to our clients is crucial
and has allowed us to gain clients that require
this very specific feature. The 24 x 7 support
has allowed our staff to work more flexibly
knowing that an engineer is always at hand.” |
| Philip Marston,
Director, Momentum Offshore |
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Newlyn Collection
Services |
| Debt Collections
Company |
| "The integration into
our database has done away with tiresome double
entry and improved efficiencies dramatically.
The database is a complex system designed
in-house, with information being updated while
the agents are working. The TouchStar system
connects directly to our database in real time
so that we never get a client rung for the wrong
reason, we don’t chase for payment after we have
received it!" (full case study…) |
| Lucy Sargent, Contact
Centre Manager, Newlyn Collection Services |
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Ocean Business
Solutions |
| Claims and
Telemarketing Company |
| "We thought we could
get everything we wanted by choosing the
cheapest option but within a couple of days it
was blindingly obvious it couldn’t. We had been
very impressed with TouchStar at the initial
pitch stage. What set them apart from their
competitors is they looked at our business first
and proposed a solution based around that. Other
companies who came simply gave us their
proposals and expecting our business to fit
around that" (full case study…) |
| Mohammed Mashidi, Ocean
Business Solutions. |
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Regal Fish Supplies |
| Food Supply Company |
| “The software is as
good if not better than any on the market. All
aspects of the TouchStar Connect system fit
perfectly to our particular business model and
has standard features that satisfy all our call
centre’s requirements. We are now investigating
the possibility of acquiring further utilities
that TouchStar have developed to make operation
of the system even more straightforward! We feel
we have a good rapport with TouchStar which is
something we never had our previous supplier.
The human touch is evident throughout the
company from the MD through to the support
engineers.” (full case study…) |
| Mike Brummitt, Regal
Fish Supplies |
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| Right Move Marketing |
| Loans, Mortgage and
Debt Management Company |
| “Setting up a new
business based on complex technology is
daunting, TouchStar made it seem easy. They
listened to my requirements, made suggestions
and then built the whole model from lines to
back office system even arranging the finance.
Since the install things have gone well and they
continue to support us with advise and solutions
that allow us to grow.” |
| John Whitehead,
Director, Right Move Marketing |
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| Un-named Debt
Management Company |
| “TouchStar have been
excellent for us because we want to be a
one-stop-shop for debt help and for us they’ve
been a one-stop-shop for our call centre
requirements. I didn’t want to have to chase a
different person to discuss my lines, my 0845s
or my dialler. I simply ring my TouchStar
account manager and I know he’ll sort it. I
couldn’t believe everything that could be done.
Previously, I’d had low expectations, but I sat
down with TouchStar and they gave two or three
options on how we could structure the telecoms
system. And, I got the answers I wanted. For
example, we need to be able to transfer calls to
people who aren’t on the dialler. They did that
via a combination of how the dialler works and
how they structured our telecoms system,” |
| Due to the nature of
the industry, the company providing this
testimonial preferred to remain anonymous |
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VOICE |
| Telemarketing Company |
| “Touchstar has played a
key role in the expansion of VOICE offering
their support and expertise. It has been more
like a partnership than a client-supplier
relationship. Our objective for the forthcoming
12 months is to increase to 200 agents at this
site and have an operational second site of an
additional 300 seats – we expect TouchStar’s
expertise will prove invaluable during this
expansion". (full
case study…) |
| James Hinchliffe,
Managing Director, VOICE |
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