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| Compliance with all National &
International Regulations |
| Compliance can be one
of the biggest issues to contend with. For this
reason, the TouchStar Connect predictive dialler
has developed routines and processes that will
enable you to operate fully within the law, be
completely compliance with all National &
International Regulations without
compromising the efficiency of the call centre.
Listed below are a few features that reduce the
likelihood of error. |
- Do Not Call (DNC) list double scrubs the
record upon import and upon fetch to the
dialling buffer. This will reduce the
chances of dialling duplicate numbers or
contacts to almost zero. The system will
scrub against multiple fields.
- Caller ID settings for each campaign.
- Abandoned Call Rate management tools, by
setting the drop rate for a campaign to 3%
the system will automatically alter the
pacing and line ratio to make sure the
target is met.
- IVR/ACD Opt-out (to support future
regulations currently being considered).
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Copyright 2009 TouchStar Call Centre Software. All Rights Reserved.