| TouchStar Power Dialler |
| The TouchStar Power
Dialler will enable call centre staff to make
more calls and talk time per hour than dialling
manually and obtain a higher number of contacts
or sales – it is ideal for the business to
business (B2B) market space. Your call centre
agents are consistently fed 'live' contacts at a
controllable rate which ensures every single bit
of your valuable data is maximised. |
| Headline Features |
- Increase contact rates by in excess of
200%
- Intelligent scripting that will also
integrate with your back office system or
CRM
- Multiple campaigns / lists
- Call recording and agent live monitoring
- Real time and historic information on
agents, campaigns and data usage
- No requirement for a telephone system
- Compliance to national and international
regulations
|
| Benefits |
| Increased Productivity |
| By more than doubling
the number of live contacts, the TouchStar Power
Dialler will provide more sales or appointment
generating opportunities per agent without
wasting data. |
| Reduce Staffing Cost |
| The productivity gain
will allow you to re-assess your business
strategies and agent numbers. |
| Reduce Training Period |
| The advanced scripting
and agent monitoring will reduce the
requirements for agent training and you will be
able to monitor their sales techniques. |
| Robust & Reliable |
| The TouchStar Power
Dialler does not require a telephone system.
Working on carrier grade hardware, the system is
far more robust than a CTI dialler attached to a
telephone system. |
| Flexibility |
| The TouchStar Power
Dialler has inbuilt IVR and ACD for inbound
calls and a simple upgrade path to full
predictive dialling. |
| Scalability |
| Agent licenses can be
added to the TouchStar Power Dialler within 24
hours, scalable from four agents to many
hundreds. |
| Telephony Flexibility |
| The TouchStar Power
Dialler can be connected to a either an ISDN
line, your existing telephone system or SIP
lines. Thus your investment will be protected
even when you may change your business
processes. |
| Increased Live Contacts |
| Agents are fed with
more successful connections; as the TouchStar
Power Dialler efficiently identifies the nature
of calls and passes the agents with fewer
disconnected & busy numbers, faxes and answering
machines. These illuminated calls stay in the
database and are recycled thus improving data
penetration and reducing waste. |
| Accountability |
| The comprehensive and
transparent reporting function enables you to
better manage your call centre performance. |
| Remote Access for
Agents – Home Workers |
| Agents can be connected
as remote workers either from home or a separate
office / call centre which means one call centre
manager can manage multiple sites. |
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