| TouchStar for Mobile Phone
Sales |
| TouchStar for Mobile
Phone Sales provides a call centre with all the
requirements of this specific market niche. The
solution is based around the TouchStar
predictive dialler which eliminates answer
machines, busy tones and no answers putting only
live call through to your sales agents. |
| Selling mobile phones
is an extremely competitive business but the
TouchStar solution ensures that your business
maximises each and every contact and your agents
time – with robust reporting, recording and
monitoring features which are a pre-requisite in
obtaining contracts from many networks. |
| TouchStar for Mobile
Phone Sales provides the following specific
benefits and features: |
| Complete Management
Information Suite |
| Winning contracts for
networks means you have to have a range of
facilities within your call centre to reassure
and provide transparency to your client.
TouchStar for Mobile Phone Sales provides
everything you need within ‘the box’ including a
reporting suite with over 50 standard reports
with the capability of creating bespoke reports.
These are in either real-time or historical
format and can be automated emailed to clients
at specific time intervals specified by you. |
| Remote Call Monitoring |
| You do not have to be
physically sat in your call centre to monitor
whether your agents are employing the correct
sales techniques – you can monitor agents
anywhere with a PC and internet connection. Not
only can you listen to calls, your clients can
too which ensures complete transparency for
organisation. |
| Blended Inbound and
Outbound Campaigns |
| TouchStar for Mobile
Phone Sales can easily blend outbound with
inbound calls. This can prove essential if
prospective customers need to call you from
either a promotional number on your website or
in response to an outbound call. Furthermore,
these calls can be routing to your agents with
the required skill sets, for example on a
particular tariff via the TouchStar skills based
routing. |
| Logical Branching &
Intelligent Scripting |
| The TouchStar system’s
intelligent scripting capability allows it to
detect which network tariff is most suitable for
a potential customer and even suggests an
alternative deal for the advisor to promote.
This increases the capability of up-selling or
cross-selling mobile phone deals. |
| Call Recording |
| The TouchStar system
provides digital call recording for all selected
agents and campaigns. You can use multiple
search criteria which ensure you retrieve your
calls in the minimum time possible. Search
criteria can be based on time, date, call
outcome, agent, campaign and many more. |
| Integration with Back
Office Systems |
| Fulfillment is an
essential part of mobile phone sales. Once a
sale has been agreed, it is vital that the
logistics of the customer receiving their
handset and tariff are fulfilled. TouchStar for
Mobile Sales easily integrates with most CRMs
and back office logistics systems which ensures
there is a seamless transition |
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