| TouchStar for Insurance |
| TouchStar for Insurance
is the complete call centre solution for
companies operating in the highly competitive
insurance sector. If your business is to sell
insurance policies and warranties, the TouchStar
for Insurance solution based around a state of
the art predictive dialler will eliminate answer
machines, busy tones and no answers putting only
live call through to your sales agents and their
time is maximised. |
| There are a number of
reasons why TouchStar for Insurance is a perfect
fit with the systems held within insurance
operations: |
| Blended Inbound and
Outbound Campaigns |
| TouchStar for Insurance
can easily blend outbound with inbound calls.
This can prove essential if prospective
customers need to call you from either a
promotional number on your website or in
response to an outbound call. Furthermore, these
calls can be routing to your agents with the
required skill sets, for example on a particular
insurance product via the TouchStar skills based
routing. |
| Website Integration |
| Your website will
provide one of your valuable source of leads
with potential interested customers making
contact with you. The TouchStar system can
integrate with your website, imports the details
completed in your web form and has the
capability for you to be talking with these
potential customers within minutes. |
| Remote Call Monitoring |
| You do not have to be
physically sat in your call centre to monitor
whether your agents are employing the correct
sales techniques – you can monitor agents
anywhere with a PC and internet connection. Not
only can you listen to calls, your clients can
too which ensures complete transparency for
organisation. |
| Complete Management
Information Suite |
| TouchStar for Insurance
provides everything you need within ‘the box’
including a reporting suite with over 50
standard reports with the capability of creating
bespoke reports. These are in either real-time
or historical format and can be automated
emailed to clients at specific time intervals
specified by you. |
| Security |
| You can be safe in the
knowledge that the TouchStar system is a secure
business process. Your agents would never have
access to customer’s personal details. |
| Scripting |
| As you will be aware,
it can some take time to train your agents.
However, TouchStar’s intelligent scripting
provides all the pre-defined validation,
calculations and decision making your agents
will require to allow them to be perceived by
prospective customers as insurance experts.
Agents have to follow the path stipulated in the
script by management. The scripting also means
that your agents can be up and running on the
phone within a single day. |
| Inbound |
| By providing full
inbound functionality including ACD, IVR and
skills based routing, the TouchStar system
enables you to segment your incoming calls by a
number of factors. For example, you may operate
a number of websites or several campaigns – the
system allows for each different product or
campaign to have a specific welcome message or
on-hold music to clients. |
| Call Recording |
| The TouchStar system
provides digital call recording as well as a
simple tool for searching and playing
recordings. The system also records calls to a
third party even if he or she is not on the
TouchStar system. This may be particularly
helpful if your agents need to transfer calls to
insurance experts within your company as it does
not require the latter to have TouchStar
licenses. |
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