| TouchStar Connect Predictive
Dialler |
| Fully Blended Call
Centre System with Predictive Dialler and ACD &
IVR |
| TouchStar Connect is a
complete call centre solution for outbound,
inbound and blended communication. |
| TouchStar Connect
provides your contact centre with a world class
system that delivers robust features,
reliability and scalability. |
| Our solution enhances
productivity, increases sales and reduces costs
whilst complying with all international and
country specified regulations and best practice. |
| TouchStar Outbound
Functionality |
| If you are in business
to make outbound calls, predictive diallers make
sense, since over 70% of time spent making
manual outbound call centre calls is wasted. A
predictive dialler can streamline the manual
dialling process; choosing a number, dialling
the number, listening to busy signals, wrong
numbers, answering machines, etc. Imagine an
outbound dialler that helps increase your call
volume by over 300%. |
 |
| TouchStar Connect has
various modes of dialling including predictive,
power and
preview and can
blend outbound
campaigns with inbound calls ensuring
efficiencies are maximised in your call centre. |
| TouchStar Inbound
Functionality |
| For your customers,
your call centre is their first point of contact
with your organisation and in many cases, the
success of your brand and overall business is
dictated by the effectiveness of your contact
centre. TouchStar Connect provides you with all
the tools to ensure your incoming calls are
handled as professionally as possible. |
| TouchStar Connect
includes ACD and IVR with Skills Based Routing
which ensures your calls are handled by the most
qualified agent. The system can also tell a
caller the balance of their account or allow
them to make credit card payments. |
| A Complete Call Centre
Solution |
| TouchStar Connect
offers much more than purely inbound and
outbound functionality. It offers a range of
additional features which ensure the smooth
operation of your call centre. |
|
|
| Value Added Service
Surround |
| As part of the complete
call centre solution provided by TouchStar, we
provide 24 hours, 365 days a year support from
South African based engineers. In addition we
provide free of charge training and expert
account management that will fine tune both your
call centre technology and business processes. |
Copyright 2009 TouchStar Call Centre Software. All Rights Reserved.