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Background |
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TouchStar Call Centre Software is a South
African company, based in Durban and
Johannesburg supplying call centre technology. Our expertise
lies in the delivery of South African and
internationally compliant outbound and blended
dialling solutions which improve productivity,
accountability and profitability.
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TouchStar is a growing world class
communications solutions provider with seven
worldwide offices and more than 3,000 call
centres and businesses using our solutions.
TouchStar strongly believes in our core value of
helping your call centre grow with efficient
technology and people processes. Our philosophy
is simple - if you grow we grow! To this
end we offer 24 x 7 x 365 support as standard
and completely free of charge software upgrades
as new releases are developed.
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As suppliers of call centre technology we
recognise that they are critical operations with
high associated staffing cost that can easily
cripple a business if not maintained and run
properly. Our systems have reliability and easy
to use management systems as standard ensuring
that down time becomes a thing of the past. We
recognise that every contact centre has unique
requirements - so whilst supplying a system is
straight forward, enabling a fully integrated
contact centre with a customer management system
is another matter. We have
specialist packages for particular vertical
markets that include:
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- Debt Collection
- Mobile telephone sales and
service
- Loans and Bonds
- Insurance Sales
- Outsource Telemarketing
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Our scalable solution will grow with your
business - its flexibility means it can
easily integrate with your back office
systems including customer management
system (CRM), whether or not they are a
well known product - and if you don't
have one, we can build one for you. Free
from bottlenecks, your call centre and
business will flow seamlessly from the
initial prospect call through to supply
and subsequent customer management. |
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We invest a lot of time in helping your business
to grow because if you grow we grow!
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Copyright 2009 TouchStar Call Centre Software. All Rights Reserved.